Shipping policy

We deliver Worldwide and locally to the United Arab Emirates. Shipping will be done by a third-party courier.

Delivery Times

Same day delivery within Dubai, UAE providing the order is placed before 3 pm. Delivery to other Emirates will be within 1-2 business days.
Orders placed on Thursdays after 3 pm, Fridays, and Saturdays will be shipped the following Sunday.
Deliveries of orders outside the UAE will take 3-5 days. Custom clearance may create delays in delivery.

Any Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Customs policies vary from country to country.

 All taxes, duties, and other applicable fees are your responsibility.

 To avoid any delivery delays, please provide your full address along with your contact details during the checkout process.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kouklalinen@gmail.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds will be done on the original mode of payment used

You can always contact us for any return question at kouklalinen@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms and Condition 

Governing Law and Jurisdiction,   Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

Will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law